Return and refund details
The Scotland Kilt Company
Returns & Refunds
We want you to be entirely satisfied and 100% confident in us and our products. That's why we offer one of the most generous returns policies in Highland wear.
Simple & Hassle-Free
UK Returns
Choose the option below depending on where you purchased your order.
Exchanges: Please select “exchange” as your “Reason for return” and include a note inside the parcel explaining which item or size you would like instead.
If you select any other reason, we will automatically process your return as a refund.
Our Promise
Our Returns Policy
If you are not satisfied with your purchase, you can return it to us for an exchange or full refund within 365 days of your original delivery.
The only exception is our tailor-made and made-to-measure garments, unless they are faulty, due to the bespoke nature of these items.
We reserve the right to deny refunds or exchanges on items which have been worn, are missing their original tags or packaging, or are not in resellable condition.
Refunds are processed within 7–10 working days of receipt of your returned items, using the payment method originally used for your purchase.
Worldwide Customers
International Returns
Please send your goods back to us at the address provided with your order. Please clearly mark “returned goods” on the outside of the package and on the customs label if required.
Damaged or faulty item?
If your item is damaged, we will provide you with a free shipping label to return it to us. Please email sales@thescotlandkiltcompany.co.uk and we will arrange this for you.
Please note: If you are sending your item back to be exchanged or refunded, you will not be reimbursed for the initial postage paid or the postage cost of returning the item to us, unless the item was faulty.
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