ABOUT US

What is your email address?

Our email address is sales@thescotlandkiltcompany.co.uk

What is your telephone number?

Our telephone number is 0131 225 3555

What is your address?

93-95 Southbridge, Lower Ground floor, Edinburgh EH1 1HN.

What are your opening hours?

We are open from 10.00 - 5.30 Monday to Saturday

Can I visit your premises?

Although we are primarily an online business you are welcome to visit us to pick up items or to take a closer look at any items.
We are currently situated at below our partner store Offbeat clothing at 93-95 Southbridge, Lower Ground floor, Edinburgh EH1 1HN.

Are you open on Bank Holidays?

We are open on most bank holidays - please call us on 0131 225 3555 to confirm.

I have a business enquiry, how do I contact you?

Please call 0131 225 3555 or email info@thescotlandkiltcompany.co.uk

I would like to enquire about the possibility of receiving a donation from your company for a charity event.

Please call 0131 225 3555 or email info@thescotlandkiltcompany.co.uk

HIRE

How long can I hire my items for?

Our standard hire period is 3 days - additional days will be charged at £5 per day.

Which countries do you provide hires for?

We only provide hire wear for the UK.

Ive already got a kilt, can I just hire accessories?

Yes, you can hire individual items as well as complete outfits.

My kilt hire has arrived and it doesnt fit, what should I do?

Please contact as soon as possible. If possible we will provide you with a different size. Additional postage/return of items will be met by the customer.

Do you provide hire items for children?

We have a boys Prince Charlie outfit. These start from a chest size 18", kilt size 18 " waist and 10" in length. Boys outfits come with a safety Sgian Duhb and without a kiltpin (though one can be requested)

Which tartans can I hire?

We have 16 tartans in our hire range: Spirit of Bannockburn, Black Spirit, Grey Spirit, Blue Spirit, Ben Lomond, Flower of Scotland, Spririt of Scotland, Modern Douglas, Irish National, Welsh National, Scotlands National, Black Watch, Hunting Stewart, Modern Robertson, Dress Gordeon, Royal Stewart.

Ive seen a better price for kilt hire, can you match it?

We aim to offer kilt hire at a very competitive price. Please call to discuss prices.

At what stage of my hire order will I need to pay?

You will need to pay a 25% deposit when making your order. The full amount will be payable before the items are either picked up or sent out to you.

Do I need to take out insurance on my hire items?

Whether to take out insurance is up to you. Insurance will cover you against accidential damange to the items. It does not cover you against loss or theft.

Will you confirm that all the items of my hire order are in stock?

Once you have placed your order we will let you know if there are any problems with your order and work with you to find a suitable alternative.

Queries /complaints

If I have a query or complaint whom should I contact?

Please contact us by phone: 0131 225 3555,

by email:sales@thescotlandkiltcompany.co.uk or in writing: The Scotland Kilt Company, 93-95 Southbridge, Lower ground floor, Edinburgh, EH1 1HN

How quickly will my complaint be dealt with?

We will acknowledge your complaint within 5 working days, and will keep you informed of the progress of the complaint.

Orders

How can I check whether an item is in stock?

Please call 0131 225 3555 or email sales@thescotlandkiltcompany.co.uk

How quickly will my order be dispatched?

Providing we have all the items in stock we will despatch items within 5 working days, please allow additional time for postage - see delivery methods for likely timescale.

I have a vital deadline - can you meet it?

We will always endevour to meet your deadline - let us know as soon as possible and we will see what we can do. Providing we have the goods in stock we can arrange for a next day delivery, note this will carry an additional delivery charge.

How will I know if my order is delayed?

If your order is delayed we will let you know.

Delivery

Can I arrange for my items to be shipped to an alternative address. As long as we havent already shipped them we can send items to an alternative address.

Which delivery service do you use?

There are various delivery options available to UK mainland customers:

Royal Mail (Free) Takes 5-7 working days. Please note this method of shipping is not trackable, and has only basic insurance. This is recommended for smaller orders for less valuable goods.

Royal Mail Signed For (£5) Takes 5-7 days. This is a trackable method of shipping and should insure delivery in around 3-5 days of the order being placed. This delivery service is a more secure method of shipping than the royal mail standard service.

Fedex UK (£8) Takes 1-3 days. This is an express courier delivery service which has a online tracking service (http://www.fedexuk.net). All deliveries are fully insured for any loss or damage. Recommended for more expensive items.

(please note packages delivered to the highlands and Islands will be delivered by Citylink the price is dependant on the size of the package)

Overseas shipping

There are four delivery services available to overseas customers. At the time of you placing an order we will find the best method for you.

Royal Mail Standard (Free)

Please note that this method of shipping is not trackable and has only basic insurance covering smaller less expensive items. Delivery time 1-3 weeks.

Royal Mail Signed for International (£8.00)

Tracking information is provided and is a securer method of shipping than basic royal mail packages. Delivery time 1-3 weeks.

FEDEX express delivery (£20.00)

This is the most secure and quickest method . All packages are covered against loss or damage and are trackable at every stage of the delivery process. Delivery time is within 7 working days.

Interlink Express in conjunction with DPD

This is the method used to deliver items within Europe. Prices vary depending on the size of the item and the destination country. Delivery takes between 2-6 days.

Please note that certain countries may incur delivery surcharges. We will notify customers via email if this is the case.

Will I need to pay custom charges?

Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU. If they apply they will need to be paid before the parcel is released for delivery. Please note that you will need to meet any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. As customs policies vary from country to country, please contact your local Tax or Customs office for further details.

How do I track my order?

We will email you the tracking number for you delivery. Tracing information should be available from 4.00pm on the day of receiving the number.

Tracking is available for and Fedex. Royal Mail signed for - you will receive proof of delivery, this service iss not tracked through the journey.

We will send you a 13 digit tracking number when which you will need to enter into the following websites

Royal Mail signed for UK - http://track.royalmail.com

Royal Mail International - you will need to check with your countries postal service

Fedex UK - http://www.fedexuk.net

Fedex International - http://www.fedex.com.gb

Interlink (for deliveries within Europe)

Citylink (deliveries to Highlands and islands)

Ive forgotten my tracking number

Please call us on 0131 225 3555 or email sales@thescotlandkiltcompany.co.uk

Why doesnt my tracking number work?

Please call us on 0131 225 3555 and we will try to resolve the issue.

Do you deliver to the Channel Islands?

We deliver to the Channel Islands. Please be advised that this will incurr an additional charge.

Do you deliver to to PO Boxes?

All items must be signed for so we are not able to deliver to a PO Box.

How long will my order take to arrive?

For UK standard deliveries please allow 5 - 7 days

For UK signed for deliveries please allow 3 - 5 days

For UK express deliveries please allow 1 - 3 days (* if you order by 12.00 noon and your items are in stock we can arrange next day delivery)

For standard deliveries outside of the UK please allow 1-3 weeks

For express deliveries outside of the UK please allow 7 working days

Do I need to sign for my delivery?

Your delivery will need to be signed for. If you think you maybe out when your order arrives, please tell us if we can leave your order with a neighbour or elsewhere and we will be able to arrange that with the driver.

What happens if you deliver whilst I am out?

If your items are being delivered by Fedex or Citylink, they will try twice more to deliver them. After which they will hold onto the item for a week before they return the items to us. With both Fedex and Citylink you can give instructions to leave your item with a neighbour or somewhere on your property.

If your item is being delivered by the Royal Mail and it arrives when you are not in you will receive a card explaining how it can be redelivered to you. It is not possible to leave special instructions for delivery with this method of postage.

Can I change the delivery address for my order?

If you wish to change your delivery please let us know as soon as possible.

Do you deliver overseas?

yes, we deliver worldwide

Do you deliver to British Forces Post Office addresses?

Yes we deliver to BFPO addresses. (Please note the courirer service is not an option for delivery to BFPO addresses)

What do I do if there is a problem with my delivery?

Please call us on 0131 225 3555 or email sales@thescotlandkiltcompany.co.uk

to leave your item with a neighbour or somewhere on your property

Kilts

Can I order a made to measure kilt?

Yes, we work closely with Scotlands most Prestigious mills to provide kilts of the highest quality. A bespoke kilt takes between three to six weeks to make. If your tartan is being woven for you allow an extra 10 weeks. Please bear in mind that your kilt will be made to your exact measurements so it's important to get them right, as bespoke items are non returnable or refundable.

What types of kilt are there?

There are 5 yard, casual kilts, and more traditional 8 yard kilts. (yards being the amount of material used to make the kilt. Kilts also come in different weights. The medium weight -13oz, and heavy weight -16oz, tend to hang best. The light weight - 10oz kilt is a good choice for a casual event or if you will be wearing it in a warmer climate.

What is the difference between Modern, Ancient and weathered tartans?

Many tartans come in modern, ancient and weathered versions. The modern colours are darker and bolder (representing modern chemical dyes). Ancient versions are slightly faded to give an older look and weathered version are even more faded - both are made to look as though they have been died with plant dyes used in the past.

What is the difference between Dress and Hunting tartans?

There are also dress and hunting versions of some tartans. Despite the names both are suitable for formal occasions. The hunting tartan is made up of natural earthy tones such as green or brown, whereas dress tartans contain more white. The dress style takes after the plaid worn by Highland women, called earasaid, which was usually white with colourful patterns.

Pleating to sett: this is the most common form of pleating, pleats are lined up vertically and horizontally to form the same overall pattern in the tartan. The result is that the kilt looks identical front and back.

Pleating to stripe: also know as military pleating, due to it's popularity with military bands. It involves selecting one of the stripes in the cloth to pleat to, as a result the front and back of the kilt look different. This is great option, though not ideal for all tartans.

What are hose, brogues, flashes, skean dhus, fly laids dirks?

hose are socks

brogues are shoes

flashes are garter flashes, for keeping you socks up!

A skean dhus is a small dagger of 3-4 inches in length. It is worn tucked into the sock.

A fly plaid is a section of pleated cloth in the same tartan as the kilt worn over the shoulder.

A dirk is a single bladed13 inch long dagger. It is often worn by officers and members of regimental bands as well as part of formal evening dress.

Whats the best way of putting together my outfit?

Start with putting on your hose (socks) and brogues (shoes)

Hose (socks) should be worn folded 4-5 cms below the kneecap. Place your garter flashes (to stop your hose falling down) on the outside of the leg with the folded sock covering the garter strap, leaving a couple of inches of the flashes showing.

Cross the laces of your brogues and pull into a knot. Twist the laces three times and tighten to create a thong. Take the laces behind the back of the ankle, return to the front and tie a bow.

Next add your shirt, followed by your kilt.

The kilt pleats should be at the back with the two flat aprons overlapping at the front. Take the leather strap on the right section of the kilt and pass strap through the hole on the left and buckle. Take the top apron pass it through the hole on the right and buckle. The kilt is worn just above the belly button and should fall on the centre of the knee. Make sure the kilt is a snug fit to keep your kilt in position.

If you are wearing a kilt belt, add it next. Pass the belt and buckle through the belt loops at the back of your kilt, if your kilt doesnt have loops then simply put the belt around your waistband and fix at the front.

Once you have put your kilt on reach you hands under the kilt and pull the shirt down as far as it will go.

Add your tie.

Add your sporran. This should be worn using a sporran chain positioned on top of the back of the kilt. The sporran should fall about 5cms below the belt buckle.

Add your waistcoat if wearning

Add your Sgian Dubh

The Sgian Dubh should be tucked into the top of the sock of the leg adjacent to the hand you write with i.e. if you are left handed you would wear it in the left hose. Only one third of the handle should show above the sock.

Add your kilt pin

The kilt pin should only be attached to the front apron of the kilt - it should be positioned two pattern squares over and up from the edge of the kilt.

Finally add your jacket and youre good to go.

MY DETAILS

Why do you want my email address?

This enables us to contact you easily if there are any problems with your order. We will not disclose you email address to anyone outside of The Scotland Kilt Company.

Why do you need my telephone number?

This allows us to contact you easily if there are any problems with your order. We will not disclose your phone number to anyone outside of The Scotland Kilt Company.

If I give you my details will I automatically receive promotional emails from you?

We only send you promotional emails to you if you sign up to receive our newsletter. You can unsubscribe at anytime by ticking the opt out box at the bottom of the email we have sent you. Alternatively call or email us and we will update your records.

The Scotland Kilt Company conforms to the UK Data Protection Act. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View our Privacy Policy.

How do I add my details to your mailing list?

You can sign up on our website. Alternativlely call or email us and we will update your records.

How can I have my details removed from your mailing list?

You can click on the unsubscribe button at the bottom of the email you received from us or email or phone us and we will update your records.

Do you pass on my data to Third Parties?

Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of The Scotland Kilt Company.

PAYMENT / REFUNDS

Is it safe to put my credit card details on the website?

Our website is as secure as it can be. We use the industry standard Secure Sockets Layer (SSL) technology which encrypts information being transmitted over the Internet. SSL is verified by Verisign who is the industry security leader.

Is it safe to give you my credit card details over the phone?

Once we have taken payment over the phone we remove all payment details from our records.

Why has my card been declined?

If your card is declined we will double check we have the correct information. If the problem is not resolved you should approach your bank who will be able to will able to provide you with further information.

Why have you cancelled my order?

If your order to cancelled please call 0131 225 3555

What payment methods do you accept?

We accept Switch/Maestro, Visa, Visa Electron, MasterCard, Amex and Paypal

How long should I normally wait for a refund to my card?

Please allow for your card to be refunded.

Why doesnt my promotional code work?

You can only use a promotional code when emailing us your order or when placing your order over the phone.

VAT, EXCHANGE RATES

What does tax free mean?

For US and all non-EU customers tax will be deducted at the checkout.

I live abroad, how do I claim back VAT on my purchase?

For US and all non-EU customers tax will be deducted at the checkout.

Special offers

Can I use more than one discount offer on my order?

CANCELLING / RETURNING AN ORDER

Can I cancel my order?

To cancel your order please contact us by phoning 0131 225 3555 or emailing sales@thescotlandkiltcompany.co.uk as soom as possible. If the item has already been despatched you willl be liable for return posting.

Can I return my items?

If you are not completely satisfied with your purchase you have an 8 day cancellation period from the time you receive the good. In addition to the 8 day cancellations period you have a 14 day exchange period which starts from the day you receive your goods. Please note their is a return postage of £5 for this service.

please contact us by phoning 0131 225 3555 or emailing sales@thescotlandkiltcompany.co.uk as soom as possible. Send the item back to us including a note with your order number and contact details, and postal order/ cheque for return postage if necessary. When returning an item we strongly suggest you get a certificate of postage from the Post Office.

Once we have received your items we will contact you.

How should I return my items?

Items should be returned by First Class Recorded - Royal Mail. Please ensure you include your name and address.

Can I return a sale item?

yes, you can return sale items, we will refund you for the amount that you paid.

Can I return a made to measure order?

All made to measure items are made to each customers specific sizes are are therefore non-refundable or returnable. (A refund will only be considered if the garments has a manufacturers fault)

Can I cancel an item from my order?

To cancel an item from your order please contact us by phoning 0131 225 3555 or emailing sales@thescotlandkiltcompany.co.uk as soom as possible. If the item has already been despatched you willl be liable for return posting

What do I do if there is a problem with my order?

I have received an incorrect item in my order, what do I do?

If we send you the wrong item, please let us know, we will cover the cost of return postage.

I returned my order, how long will my refund take?

Your account should be creditied within 3-5 working days. Occassionally this may take a little longer.

Do I have to pay for returns?

If you are returning an items because you have ordered the wrong size or you no longer want to item you will need to cover the return postage cost. If the item is faulty or we have sent you the wrong item then we will cover the cost of the postage.

I bought an item online but it is now faulty, what can I do?

If good are faulty please inform us as soon as possible. We will cover the cost of return shipping to us and endevour to provide you with replacement items.

If an item is faulty, who should I contact?

Please call us on 0131 225 3555.